How to Get in Touch with Us
There are several ways to get in touch with us. Choose the option that works best for you.
- Check the FAQs
Click the HELP link at the top of the page to find answers to the most frequently asked questions. Topic areas include:
Submit an online help request
- Registration and accounts
- Shipping and ordering
- Software installation and more.
If you did not find a solution to your question using the methods above, fill out the Customer Support form. Upon submitting the request you will receive an auto-confirmation email containing a support ticket number.
Most requests are answered in less than 12 hours; all requests are answered within 2 business days. Our support hours are weekdays between 6am and 6pm EST.
Live customer support agents are available to assist you Monday to Friday between 6am and 6pm EST.; call waiting time varies by time of day. Click here for a list of phone numbers and hours of operations by region/language.
Send mail or a fax
126 York St. #200
Ottawa, ON, K1Y 5T5
Fax: +1 (866) 469-7512
6:00am to 6:00pm (Eastern Time)
|USA/Canada (Toll Free):
Europe, Middle East and Africa (EMEA)
12:00pm to 12:00am CET (Central European Time)
|France (Toll Free):
|Germany (Toll Free):
|Spain (Toll Free):
|United Kingdom (Toll Free):
|Other countries not listed:
Asia Pacific (APAC)
6:00pm to 6:00am (Singapore Time)
|Australia (Toll Free):
|Hong Kong (Toll Free):
|Malaysia (Toll Free):